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Shipping
- FREE U.S. shipping on orders $50+
- Flat-rate shipping of $6.95 on orders under $50 (via USPS)
- Orders are processed and shipped within 3–5 business days due to high order volume
- Orders placed after 3 PM EST will begin processing the next business day
- FREE local pickup available in Columbus, Ohio (Select local pickup at checkout—we’ll notify you when your order is ready)
Order Policy
- Orders cannot be canceled once placed
- If needed, eligible items may be returned for store credit only
Shipping Disclaimer
- Stella & Grace is not responsible for lost or stolen packages.
- If your package is missing, please file a claim directly with the shipping carrier—we’re always happy to help guide you through the process.
A Note From Us
We carefully curate and try on styles in-store so you can shop with confidence. If you have questions about fit before purchasing, reach out—we’re here to help you find pieces you’ll love to wear.
Returns
We do offer refunds. We gladly accept returns for full refund or offer exchanges if the item is available.
- Returns must be requested within 14 days of purchase date
- Refunds will be issued after item has been processed
- Exchanges are valid on in-stock items only
- Cannot be combined with other promotions or discounts
- Must be used in one transaction (one-time use only)
- All returned items must be: Unworn, unwashed, and undamaged
Free of makeup, deodorant, or fragrance - With all original tags attached
- Items that do not meet these criteria will not be accepted and will be sent back to the customer
Final Sale Items
The following items are FINAL SALE and are not eligible for return or exchange:
- Jewelry & accessories
- Bralettes, bodysuits, and intimates
- Hosiery/tights
- Sale or discounted items
- Items purchased using discount codes of 50% off or more
- Any items marked Final Sale at time of purchase
Order Policy
- Orders cannot be canceled once placed
- If needed, eligible items may be returned for full refund
Instructions for Returns
- Start your return or exchange by clicking “Return Your Order” in the website footer
- Once your return is approved, you will receive return instructions via email
- You may: Ship items back using your own carrier, or use our prepaid return label
- Prepaid return labels must be used within 3 business days, or they will expire
- Once your return is received:
- Please allow 2–3 business days for processing
- You will receive your store credit via email
Exchanges
We are happy to exchange items for a different size if available.
Items are not eligible for exchange if:
- They are final sale or otherwise ineligible
- The request is outside the 14-day return window
- The item has been worn, washed, or damaged
- The same item is unavailable in the desired size
- Exchanges are only available for the same item
- If your size is unavailable, eligible items may be returned for full refund
Refunds
- Once we receive and inspect your return, we will let you know whether the refund has been approved
- If approved, you’ll be automatically refunded on your original payment method within 10 business days
- Please remember that it can take some time for your bank or credit card company to process and post the refund
- If more than 15 business days have passed since we’ve approved your return, please contact us at returns@shopstellagrace.com
Shipping Disclaimer
- Stella & Grace is not responsible for lost or stolen packages.
- If your package is missing, please file a claim directly with the shipping carrier—we’re always happy to help guide you through the process.
A Note From Us
We carefully curate and try on styles in-store so you can shop with confidence. If you have questions about fit before purchasing, reach out—we’re here to help you find pieces you’ll love to wear.
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